At The Plumbing Innovations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect customer information, including details about SMS communications.

Information We Collect

When you first register with us, our staff may request your:

  • Name
  • Phone number
  • Address (if required for service)

We only collect the information necessary to provide plumbing services and communication updates.

SMS Opt-In and Communication

Customers may opt in to SMS communications in two ways:

  • In person at our physical location
  • During a phone call with our staff

Our staff is trained to ask if you would like to receive SMS-based:

  • Billing notifications
  • Appointment reminders
  • Dispatch notifications
  • Job completion surveys

When opting in, you will be informed that:

  • Message and data rates may apply
  • Message frequency may vary
  • You can text HELP for support or more information
  • You can text STOP at any time to unsubscribe and no further messages will be sent

How We Use Your Information

Your phone number will only be used for the purposes listed above.

We do not sell, rent, or share your phone number with third parties for marketing or promotional purposes.

Data Security

We use appropriate measures to protect your personal information from unauthorized access, use, or disclosure. Only trained staff members have access to your information when necessary to provide services.

SMS Terms & Conditions

Program Description

By opting in, you agree to receive SMS communications related to:

  • Billing notifications
  • Appointment reminders
  • Dispatch notifications
  • Job completion surveys

Message frequency will vary depending on your service and account activity.

Message and Data Rates

  • Message and data rates may apply.
  • Carrier charges for SMS and data usage will apply.

Opt-Out Instructions

  • You may opt out at any time by texting STOP.
  • After opting out, you will no longer receive messages unless you re-enroll.

Support Instructions

Eligibility

You must be the account holder or have the account holder’s permission to enroll.

By opting in, you confirm that you are at least 18 years old or have parental/guardian consent.

Your Rights & Choices

  • You may opt out of SMS communications at any time by texting STOP.
  • You can request support or information at any time by texting HELP.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

Contact Us

If you have any questions about this Privacy Policy or our SMS practices, please contact us at:

The Plumbing Innovations
📞 314-887-6766
📧 assistance@theplumbinginnovations.com
🌐 https://theplumbinginnovations.com/